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impact PBX

Review the contact before
you say “Hello.”

When the phone rings, Impact PBX instantly displays the caller inside ACT! and links you to the matching contact record. Save time, greet customers by name, and start every call prepared.

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Impact PBX incoming call popup inside ACT!
Watch the 3CX setup video for Impact PBX

Watch the 3CX setup video

See how Impact PBX connects with 3CX and opens matching ACT! contact records when calls come in.

Watch 3CX Video
Watch the DialPad setup video for Impact PBX

Watch the DialPad setup video

See how Impact PBX connects with DialPad and opens matching ACT! contact records when calls come in.

Watch DialPad Video

What is Impact PBX?

Impact PBX connects your business phone system to Act!. When a call comes in, Impact PBX looks up the phone number in your database and displays a desktop popup with the matching contact. From there, one click opens the contact record.

No more searching while the customer is already on the phone. No more asking, “Can you remind me who this is?” Impact PBX helps you start every call with context.

What Impact PBX can do

Impact PBX is designed for practical desktop users who want caller ID popups, contact matching, and fast access to the right record.

Instant caller popup

See who is calling while the phone is ringing. Display the caller name, company, phone number, and matching contact details.

One-click Act! access

Jump directly from the call popup to the matching contact record. No manual lookup. No typing. No wasted time.

Smart phone matching

Match incoming calls against phone fields, alternate numbers, formatted numbers, and normalized phone numbers.

Multiple PBX providers

Configure the provider you use, including 3CX, Dialpad, RingCentral, and GoTo Connect.

Provider-specific settings

Each PBX provider can have its own setup panel, credentials, webhook/API settings, and connection options.

Lightweight desktop tool

Impact PBX runs alongside Act! with a small desktop footprint and focused, non-intrusive popups.

Supported PBX providers

Impact PBX is being expanded to support multiple business phone systems. Select your PBX provider, enter the provider-specific settings, and connect call events to ACT!.

3CX

Use Impact PBX with 3CX call events to identify incoming callers and open matching contacts.

Dialpad

Connect Dialpad call events to Act! so incoming calls can trigger an contact lookup.

RingCentral

Use RingCentral call notifications with Impact PBX to help Act! users see who is calling.

GoTo Connect

Connect GoTo Connect call events with ACT! contact matching and popup display.

ACT! desktop focused

Built for ACT! users who want their phone system and CRM working together on the desktop.

Built for everyday calls

Help sales, service, and support teams answer calls with the customer record already in view.

Everyday call examples

  • A customer calls and the ACT! contact opens before you answer.
  • A vendor calls and you instantly see the company record.
  • A salesperson receives a callback and jumps directly into the right ACT! contact.
  • A support person sees the caller’s ACT! record without asking who they are.
  • A missed call can be reviewed and matched back to the ACT! contact.

Bring caller ID popups into ACT!

Download Impact PBX and connect your phone system to your ACT! contact database.

Download Impact PBX
Impact Video
Impact AI Assistant
Hi! I’m the Impact AI Assistant.

Tell me what you’d like to do in ACT!, and I’ll show you how Impact Studio can help.
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