Turning on diagnostics will help the technical support team locate the source of your issues. Many times the issues is a local PC setting which the tech support team can not reproduce in house. If this is the case please follow these steps to turn diagnostics to level three on your local PC.

1. Close ACT!
2. Open the folder "C:\Program Files (x86)\ACT\Act for Windows\Plugins\'" folder
3. Launch "Durkin.Common.Diagnostics.v5.exe"
4. Set the Level to three and click OK
5. Restart ACT!

With these diagnostics setting set to level three the diagnostics engine may bring forward a dialog box as shown below. When it does please click on the [Copy to Clipboard] button, open a new email and paste the error text into the email body. Then send the email to Support@durkincomcputing.com

See also